bk9901's Privacy Policy

bk9901 (hereinafter referred to as "we", "our", or "platform") takes the privacy of its users very seriously. This Privacy Policy ("Policy") describes what information we collect about you when you visit the website https://bk9901.cam, register, or use our services, how we use that information, and what steps we take to protect your privacy.

By using our website, you are considered to have accepted the terms of this policy. If you do not agree with any term of this policy, please refrain from using our platform.

What Information We Collect

To create an account on bk9901 and use our services, we require certain personal information. We collect the following types of information:

1.1 Information Provided Directly by You

• Full name, date of birth, and gender
• Email address and contact details
• National ID card or passport number (for identity verification)
• Permanent address
• Payment-related information (bKash number, Nagad number, Rocket number, or Upay number)
• Any support messages or complaints you submit

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Pages you visited and time spent
• Time and date of login and logout
• Information collected from cookies and similar tracking technologies
• Referral URL (the site from which you arrived at our platform)

1.3 Transaction-Related Information

• Deposit and withdrawal amounts and times
• Betting history and gaming activity
• Records of bonus and promotional offer usage

Purpose of Using Information

bk9901 uses collected information only for lawful and specific purposes. We use your information to:

1. Account management: To create, verify, manage, and ensure the security of your account.
2. Service delivery: To provide you with betting, casino games, slots, and other services.
3. Financial transaction processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
4. Customer support: To resolve your questions and issues via 24/7 live chat and email.
5. Fraud prevention: To detect and prevent illegal activity, money laundering, and fraudulent accounts.
6. Age verification: To ensure that only those aged 21 or above are using our platform.
7. Improvement and analysis: To improve the quality of our services and enhance the user experience.
8. Legal compliance: To comply with applicable laws and regulations.

Information Sharing and Disclosure

bk9901 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist in running our operations — such as payment processing, technical support, and security analysis. These providers may only use information in accordance with our instructions and are bound by strict confidentiality agreements.

3.2 Legal Requirements

If disclosure of information is required by law, judicial order, or a lawful request from a government authority, we will fulfill that obligation.

3.3 Fraud Prevention

Information may be shared with security agencies or payment networks as needed to comply with anti-money laundering (AML) and know your customer (KYC) policies.

Cookies and Tracking Technologies

The bk9901 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the website — maintaining login sessions, security verification, and so on.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Analyze website traffic and user behavior to improve services.
• Security cookies: To detect and prevent fraudulent activity.

4.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some website features to not work properly.

Data Security Measures

bk9901 applies multiple layers of security measures to keep your personal information safe:

• SSL Encryption: All data transfers on our website and applications are protected by SSL/TLS encryption, making interception by third parties virtually impossible.
• Secure servers: Your information is stored on secure, access-controlled servers.
• Two-factor authentication: A two-step verification method is available for account security.
• Access controls: Only authorized personnel who require access to carry out specific responsibilities can access your information.
• Regular security audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Password hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.

Data Retention Period

bk9901 retains your personal information only for as long as necessary — for account management, fulfilling legal obligations, resolving disputes, and enforcing our agreements.

• Information for active accounts is retained until the account is closed.
• Financial transaction records are retained for a period determined by applicable law even after an account is closed.
• Information related to anti-money laundering and KYC may be retained for an extended period in accordance with regulations.
• Log data related to security and fraud prevention is retained for a limited period.

Your Rights and Choices

You have certain important rights regarding your personal information:

7.1 Right of Access

You may request a copy of the personal information we hold about you.

7.2 Correction

If your information is incomplete or incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Deletion Request

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Objection to Processing

You may choose to opt out of receiving marketing communications and, in certain cases, object to the processing of your information.

7.5 Request Process

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

Protection of Minors

bk9901 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of account registration. If we discover that information has been collected from a minor, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us immediately.

Third-Party Services and Links

Third-party payment services are used on our platform (bKash, Nagad, Rocket, Upay). These services have their own privacy policies, and those policies will apply when using these services.

Our game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) are independent companies. During gameplay, these providers may collect certain information governed by their own policies.

Policy Changes and Updates

bk9901 may update this privacy policy from time to time. For any significant changes, we will provide a clear notice on the website and update the "Last Updated" date at the top of the policy.

Continued use of our platform after any changes will be considered acceptance of the terms of the new policy. We therefore recommend visiting this page regularly.

Applicable Law

This privacy policy is governed by the laws in force and applicable in Bangladesh. Any disputes arising from this policy will be resolved through an amicable process.

Our practices regarding personal data protection follow internationally recognized security guidelines and best technical practices.